Due to a fault with one of the machines we use to make our hemp stem tea, for safety reasons we are recalling all boxes of tea produced in the batch with a Best Before Date of 01 NOV 2020.
Though any foreign object contamination is not guaranteed, and may be so small that it has passed through all our quality control checks, we always want to operate with honesty and the wellbeing of our customers put first. So under the circumstances, to avoid any risk, we are asking customers to return their box of tea.
To reassure you, this potential issue only relates to a very small batch of 59 teas, with the Best Before date of 01 NOV 2020. No other products are made using the same process.
If you have purchased a box of tea from us at a market or event since 6th December, with the Best Before Date of 01 NOV 2020, please drop us an email to email@example.com so we can arrange a full refund including postage, and for the tea to be sent back.
We want to assure you that we are working hard to make sure this issue is resolved and will never arise in the future. Thank you all for your understanding and we hope you will support us with this decision to ensure we are always upholding high quality standards and openness and honesty with our customers.
Blessings, the team at Hempen