What personal information we collect and how we use it
When you shop with us, we will require certain information from you in order to process your order. This information might include your name, delivery address, some of your credit/debit details, billing address, e-mail address, telephone number, your age group and gender. The source of the transaction data is you and/or our payment services provider.
The legal basis for this processing is your consent. The personal information you provide is used by us only for the following purposes:
– To process your order;
– To improve your shopping experience at our website;
– With your permission, to notify you of special offers or products that may be of interest to you.
We may also collect information about about your use of our website, such as geographical location, your browser type and version, IP address, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.
We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of responding to your enquiry. The legal basis for this processing is consent.
When you leave a comment on the site, we collect the data shown in the comments form and also the IP address and browser user agent string to help spam detection.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Marketing and Communication
We will email you to process your order and confirm dispatch.
We will never pass on your email address or personal information to a third party except for the purposes of processing your order, where given consent by you.
Providing your personal data to others
Financial transactions relating to our website may be handled by our payment services providers, Paytriot. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Hempen may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Retaining and deleting personal data
Personal data and details for the use of our website and the purchase of our products will be retained for a minimum period of two years following collection date and may be stored indefinitely. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Should you wish to check the information that we hold about you, please email us. If you find any inaccuracies, we will correct or delete it promptly. The personal information which we hold will be held securely in accordance with the law.
What are cookies?
A cookie is a tiny file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Should you want further information, the site www.aboutcookies.org explains how you can delete and control the cookies that are stored on your computer.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies used by our service providers
This website is owned and operated by Hempen. We are registered in England and Wales under registration number 09899290 and our registered office is at Path Hill Farm House, Goring Heath, Oxfordshire, RG8 7RE, British Isles. Our principal place of business is at Path Hill Farm House, Goring Heath, Oxfordshire, RG8 7RE.
You can contact us: by post, to the postal address given above, or by email, using the email address published on our website.