In light of the quickly developing situation, we wanted to fill you in on what new government advice means for Hempen and our activities.
In common with most organisations dealing with the effects of COVID-19, Hempen is following government guidelines and enacting additional hygiene and cleaning standards to our usual procedures; we are proactively working to minimise the spread of the virus and promote the wellbeing of our members and the well-being of the wider community.
Mindful that many people across the country benefit from our products, we are aiming to continue our operations as long as it is safe to do so for us and for other people. This includes continuing to produce our hemp products and retail these online and at markets, but only where market level commitments have been put in place to facilitate social distancing (including limiting the number of people at stalls and 2m distance between people queueing). Our members are also working from home as far as possible (though for many of our members, this changes little as we live where we work!).
We’re also putting more people power into ensuring that we can offer the best customer service possible at this time – our phone line will now be available on weekdays and weekends, for anyone having difficulties ordering online or with product questions. We will also be checking and responding to email queries with increasing regularity to ensure no-one is waiting too long for a response. Thanks for your patience as we put plans into place.
Customer Service Contact Details:
Telephone (7 days a week) – O7597 2637O2
Email (5 days a week) – firstname.lastname@example.org
Beyond producing our hemp goods, we are reviewing our resources in order to harness our possibilities to be a supportive presence in our community.
This will include increasing our capacity to grow food and contributing to a strengthening localised food supply chain. We want to recognise the strategically important position of farmers and landworkers to buttress our food supply.
The situation continues to develop and we will keep our operations under continual review over the coming weeks, in light of any new advice from the government.
We appreciate people’s thoughts and perspectives, we are all learning quickly in the context of this pandemic, so please don’t hesitate to get in touch with us.
We remain committed to our mission to cultivate locally-grown, organic hemp and through it, build socially just, ecologically sustainable and economically-resilient rural communities, which we believe the nation needs now more than ever.
Love & light, the Hempen community